When you want protection for your production equipment, count on NewTek ProTek℠. The service program that takes support far beyond standard. ProTek provides the only way for you get NewTek-provided service for the many years of product ownership. It also enhances the support experience, every step of the way.
For some customers, a standard 12-month warranty is enough. With ProTek, your coverage can be extended. When you have mission-critical production needs, you want access to source-provided service and support when you need it. This is an integral part of owning and using a NewTek live production product. You can also renew your ProTek coverage each year. Well beyond the purchase date. And unlike many other programs, the benefits of ProTek can be assigned to a new owner, so coverage and peace of mind continues, regardless of who owns the product.
ProTek coverage is available for 3Play and TriCaster purchases in the U.S. and Canada.
Get the ProTek Advantage
NewTek takes great care of its customers. ProTek takes it a step beyond basic service, by offering the only way for you to get NewTek-provided service for however long you own your product. And it enhances your support experience - every step of the way.
- Extend your coverage.
Having a ProTek plan for your production equipment means that your coverage and your peace of mind can be extended year after year. For some, the standard 12-month warranty is all they need. For those customers with important production needs on the line, having access to source-provided service and support when they need it, is an integral part of owning and using a product. You can also renew ProTek each year, well beyond the date you purchased the product from NewTek's lineup. And your investment in ProTek coverage adds value even after you sell it. Unlike many other programs, the benefits of ProTek can be carried over to a new owner. So, coverage and peace of mind continue, no matter who owns the product.
- Expect great service.
Get the best possible service, first and fast. With ProTek coverage, you're part of a select group of customers whose needs are our first priority. Every ProTek Elite customer gets the white-glove treatment by their local Elite Service Provider. ProTek Care customer calls and emails are answered first. ProTek also gives you priority access to the people who can answer your questions, help you with configuration, and walk you through solutions, step by step. And if disaster should strike and your NewTek product needs repair, we're standing by ready to provide covered service. You get free overnight return shipping and a guarantee that within three to five days of receiving your product, whether repaired or replaced, it will be on its way back to you.
- Know your options.
ProTek customers will also have access to one of the speediest replacement programs around. If your product cannot be repaired immediately, for a nominal fee ProTek Care customers can get a replacement shipped right to your doorstep. Often, the very next day. You can send your original product, along with whatever issue it was having, back to NewTek and forget about it.
- Get help after-hours.
ProTek customer calls get answered long after NewTek's standard support hours. ProTek customers have exclusive access to Senior Support Analysts who are ready to take your calls until 11:00pm CT, each day. Your productions don't stop at 7:00, and now, neither does your help-line.